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OtterBase

JOB RESPONSIBILITES

  • Managing user access requests and providing troubleshooting support for various enterprise applications, such as Sage, Ultipro, Alteryx, Acumatica, Foundations, SharePoint, QuickBooks, Planful, Corcentric, and/or more.
  • Complying with standard IT helpdesk Service Level Agreements.
  • Conducting or assisting with annual user access audits for relevant applications.
  • Providing backup support for team members with morning checks and other maintenance tasks as required.
  • Supporting and maintaining locally hosted applications, including WSUS updates and server maintenance.
  • Create and maintain process documentation, user guides, and training documents for reference.
  • Offering emergency support outside regular business hours when necessary.
  • Promoting a culture of continuous improvement and integrity in work practices.
  • Providing detailed and timely status updates to management.
  • Ensuring quality and consistency throughout the development and implementation of application changes.
  • Serving as a knowledgeable advisor to management, supervisors, and the team.
  • Contributing to departmental and organizational goals by completing related tasks as needed.
  • Offering application support to users as required.

 

QUALIFICATIONS

  • A college degree in a computer science-related field.
  • 1–2 years of experience in an IT environment.
  • Proficiency in Excel, Word, and Outlook.
  • Exceptional customer service skills.
  • Willingness to work after hours as needed.

REF: JOB-27982

Ray Chan

Technical Recruiter

rchan@otterbase.com


    • Job type: Full-time
    • Location: Columbus
    • Date posted:
    • Salary:$55,000 - $70,000