Back to all jobs

OtterBase


Bilingual Customer Service (Spanish Speaking)

Summary:

Responsible for providing excellent customer service to customers. Ensure customer satisfaction through resolving issues and providing support both over the phone and email. 

Location: Nashville, TN

Responsibilities:

  • Demonstrates positive attitude and enthusiasm to serve customers and ensure exceptional customer experience.
  • Handles high volume of customer inquiries via telephone and email.
  • Researches and responds to a wide variety of inquiries, including, but not limited to assistance registering songs and account maintenance.
  • Manages customer situations to resolve issues and escalates inquiries requiring additional research to case management as needed.
  • Document customer issues into CRM
  • Meets productivity standards

Qualifications:

  • Associate or Bachelor degree preferred.
  • Minimum of 2 years Call Center or similar customer service experience
  • Bilingual – English and Spanish required
  • Experience with Customer Relationship Management (CRM) tools
  • Strong communication skills.
  • Organized, detail oriented, and results driven

REF: JOB-27695

Ray Chan

Technical Recruiter

rchan@otterbase.com


    • Job type: Permanent
    • Location: Nashville
    • Date posted:
    • Pay:$- $ per hour