Back to all jobs


Do you have EXCELLENT customer service skills, and are great with people?

Are you an IT professional ready for a new career opportunity?

Are you a dependable self-starter who is really good at managing and prioritizing your day & tasks?

Are you looking for a tight-knit team and coworkers that put teamwork & integrity first?

Would you love to join a stable and growing company?


We are looking to hire an additional Help Desk Support agent to investigate and resolve software and hardware problems of computer users by performing the following duties.

Job Responsibilities:

  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Interviews users to collect information about problems and leads users through diagnostic procedures to determine source of error.
  • Determines whether problems are caused by hardware such as modem, printer, cables, or telephone.
  • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
  • Logs and tracks calls using a trouble ticketing system, and maintains history records and related problem documentation.
  • Prepares standard statistical reports, such as help desk incident reports.
  • Analyzes and evaluates incident reports and makes recommendations to reduce helpline incident rate.
  • Consults with programmers to explain software errors or to recommend changes to programs.
  • Calls software and hardware vendors to request service regarding defective products.
  • Tests software and hardware to evaluate ease of use and whether products will aid users in performing work.
  • Writes software and hardware evaluation and recommendation for management review.
  • Develops training materials such as exercises and visual displays.
  • Trains users on software and hardware on-site or in the classroom, or recommends outside contractors to provide training.
  • Installs personal computers, software, and peripheral equipment.
  • Creates user accounts for Onboarding new users.
  • Sets up workstations and peripherals for new and existing users.


  • Experience with LAN, WAN, VPN, connectivity, routers, switches, firewalls and security administration
  • Experience with application transport and network infrastructure protocols
  • Proficiency in Microsoft Office software products
  • Ability to communicate effectively both verbally and in writing with internal and external customers including communicating technical information to a non-technical audience in a clear and coherent manner
  • Ability to work accurately and efficiently with multiple priorities and changing deadlines
  • Ability to work independently and willing to assist others when needed


  • Associate’s Degree in IT computer science or a related field of study or Bachelor’s degree in a related field of study
  • 2+ years of related work experience
  • Exposure to the basics of computer programming and an interest in working on projects
  • Knowledge of Windows environment 

REF: JOB-27261

Megan Schoenborn

Technical Recruiter

    • Location: Anywhere
    • Date posted:
    • Pay:$- $ per hour