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OtterBase

Description: 

Our organization is seeking an IT Support Specialist to provide essential end-user support and technical assistance to our valued customers. Ideally, this individual would be a self- starter and would go the extra mile to help ensure issues are handle in a timely fashion.


Responsibilities/skills:

  • User Assistance: Swiftly respond to customer inquiries and issues through approved communication channels, offering technical assistance for software, hardware, and computer system-related concerns.
  • Diagnostic Proficiency: Apply your strong technical skills to diagnose system errors efficiently, resolving technical issues effectively to minimize disruption for end-users.
  • Software Management: Install or upgrade software on hardware devices as necessary to address issues and enhance system performance.
  • Network Oversight: Maintain and configure user PCs and computer network systems, including necessary upgrades, to ensure optimal functionality.
  • Onboarding Assistance: Play a key role in the onboarding process for new users, ensuring they have the technology resources needed to excel in their roles.
  • Issue Analysis: Dive into common complaints and problems to identify patterns and opportunities for improvements in IT systems and support processes.


Qualifications:

  • Technical Mastery: A deep understanding of computer systems, PC repair, and network management.
  • Problem-Solving Prowess: Exceptional analytical and problem-solving abilities, with the capacity to efficiently handle Tier 1 tickets.
  • Communication Savvy: Strong written and verbal communication skills to articulate technical information clearly and concisely. 
  • Customer Focus: A demonstrated dedication to delivering outstanding customer service, with an emphasis on prioritization, and time management.
  • Interpersonal Excellence: Strong interpersonal and organizational skills, facilitating effective collaboration with colleagues and customers.




REF: JOB-27155

Allison Searles

Technical Recruiter

asearles@otterbase.com


    • Location: Kalamazoo
    • Date posted:
    • Pay:$- $ per hour