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Description: OtterBase is looking for a Industrial Manufacturing Customer Quality Engineer to join our client just south of the Edina, MN area. This is a direct-hire opportunity and is offering a competitive salary and employee benefits. There is no option for C2C or Sponsorship for this opening. 

**This is NOT an Software/IT role**

**Please send your resume to to apply directly**


  • Develops, communicates and deploys strategies and initiatives for customer quality improvement.
  • Manages customer communications on quality issues.
  • Identifies, plans and ensures approval of applicable quality documentation that require customer approval.
  • Drives internal teams on resolution of the customer quality issues through problem solving and reporting.
  • Drives implementation of customer specific quality requirements.
  • Provides regular updates/status on quality issues.
  • Collaborates with Customer Service and responds to customer quality surveys.
  • Drives Customer Quality Feedbacks (CQFs); this will be the new combined process for EARs and PQIs; to closure and prevent recurrence through comprehensive problem solving methodologies.
  • Acts as a customer’s ambassador within the organization and ensures customer requirements are understood and implemented, and be an escalation path for resolving customer issues internally.
  • Participates in customer alliance initiatives. Develops metrics and documents customer quality KPIs.
  • Strengthens customer relationships (create partnerships) working alongside the customer service team.


Education: Requires a bachelor’s degree in business, math, science or equivalent.

Experience: Requires 2 or more years of experience in quality engineering within a similar industry.

REF: JOB-27266

Lucas Wernette

Technical Recruiter

    • Job type: Permanent
    • Location: Edina
    • Date posted:
    • Pay:$- $ per hour