Customer Quality Engineer

Description: OtterBase is looking for a Industrial Manufacturing Customer Quality Engineer to join our client just south of the Edina, MN area. This is a direct-hire opportunity and is offering a competitive salary and employee benefits. There is no option for C2C or Sponsorship for this opening. 

**This is NOT an Software/IT role**

**Please send your resume to lwernette@otterbase.com to apply directly**

Responsibilities/skills:

• Develops, communicates and deploys strategies and initiatives for customer quality improvement.
• Manages customer communications on quality issues.
• Identifies, plans and ensures approval of applicable quality documentation that require customer approval.
• Drives internal teams on resolution of the customer quality issues through problem solving and reporting.
• Drives implementation of customer specific quality requirements.
• Provides regular updates/status on quality issues.
• Collaborates with Customer Service and responds to customer quality surveys.
• Drives Customer Quality Feedbacks (CQFs); this will be the new combined process for EARs and PQIs; to closure and prevent recurrence through comprehensive problem solving methodologies.
• Acts as a customer’s ambassador within the organization and ensures customer requirements are understood and implemented, and be an escalation path for resolving customer issues internally.
• Participates in customer alliance initiatives. Develops metrics and documents customer quality KPIs.
• Strengthens customer relationships (create partnerships) working alongside the customer service team.

Qualifications:

Education: Requires a bachelor’s degree in business, math, science or equivalent.

Experience: Requires 2 or more years of experience in quality engineering within a similar industry.

REF: JOB-27266