Support Engineer

Responsibilities:

• Provide 2nd level support to customers over the phone

• Follows up with users as appropriate to complete service requests

• Self-management of a personal ticketing queue in alignment with customer service standards

• Configures and maintains user account information via Active Directory and Office 365

• Provide mentorship to 1st level team members and work with elevated issues

Qualifications:

• Excellent organization and communication skills

• Two to Three years experience in a call center technical support environment 

• Ability to write reports, business correspondence, training, and procedure manuals

• Must have the desire to learn and grow within the organization and team

• A+ Certification a plus!