Responsibilities:
• Level 2/3 role
• Higher level troubleshooting for end users than Level 1
• Strong customer service supporting end users
• Deployment and maintenance of hardware and software
• Managing user accounts in Active Directory
• Basic network troubleshooting
• Patch things as needed
• Will be doing general IT support and maintenance
• Majority of time will be spent working at desk, with some in-person Tech requirements
• Active Directory – Group Policy
• MS Exchange – set up new distribution list
• Office365 and Azure – background but not expert
• MS SCCM or Intune – background but not expert
• Ticketing Systems
• Familiar with HP laptops and desktops but not required
• Basic network troubleshooting
• Label printers or high-volume printer experience
Requirements:
• 3-5+ years of professional experience in an IT Support position
• Bachelor’s degree and certifications are a plus but not required
• Ability to problem solve and self learning
• Strong customer service skills
• Ability to work in a team environment
• Trustworthy and reliable