Help Desk Technician

The Service Desk Analyst is responsible for providing excellent customer service and technical support to end-users. They play a crucial role in diagnosing and resolving problems, guiding users through troubleshooting procedures, and ensuring smooth operation of desktop software and hardware. Key Responsibilities: Respond to customer calls and emails, addressing inquiries and technical issues promptly and…

Infrastructure Engineer

KEY RESPONSIBILITIES Maintain an IT resource monitoring and reporting system. Administer WAN and VPN configurations using Fortinet networking equipment. Contribute to the upkeep of data center operations. Develop and sustain IT network infrastructure for both local and remote locations. Oversee agreements with internet service providers and coordinate with various account representatives. Support the migration to…